Privacy Policy

Introduction to Your Maison Privacy Policy

Your Maison is committed to protecting your privacy and ensuring you have a positive experience on our website and when engaging with our services. As a modern Specialist Disability Accommodation (SDA) housing provider specialising in High Physical Support (HPS) and Fully Accessible (FA) housing in Australia, we understand the sensitivity of personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at www.yourmaison.com.au and interact with our services, including our upcoming home project in Alstonville. Please read this policy carefully to understand our privacy practices.

Information We Collect and How We Use It

Your Maison collects information to provide you with exceptional service, process your enquiries, deliver our SDA housing solutions, and improve your experience with us. We collect information in various ways, including directly from you and through automated technologies.

• Information you provide directly: name, email address, phone number, residential address, disability support needs, financial information, medical history (where relevant to housing requirements), and any other information you voluntarily submit through our contact forms, application processes, or communications.
• Information collected automatically: IP address, browser type and version, operating system, pages visited, time and date of visits, duration of visits, referring website, and other usage data collected through cookies and similar tracking technologies to understand how you interact with our website.
• Use of collected data: processing housing applications and enquiries, delivering personalised SDA housing recommendations, communicating about our Alstonville project and other services, improving website functionality and user experience, conducting market research, complying with legal obligations under the NDIS and disability services legislation, and maintaining records for service delivery and support coordination.

Data Protection, Security, and Your Rights

Your Maison takes data protection seriously and implements comprehensive measures to safeguard your personal information. We respect your rights regarding your data and provide you with control over how your information is used and shared.

• Data sharing practices: We do not sell your personal information. We may share your data with NDIS service coordinators, disability support providers, government agencies, and service partners only as necessary to deliver our housing services and comply with legal requirements. All third parties are bound by confidentiality agreements and must comply with privacy legislation.
• Security measures: Your Maison employs industry-standard encryption, secure data storage systems, regular security audits, restricted access controls, and staff training on data protection. We maintain physical, electronic, and procedural safeguards to protect your information from unauthorised access, alteration, or disclosure.
• Your rights: You have the right to access your personal information, request correction of inaccurate data, request deletion of your information (subject to legal retention requirements), opt-out of marketing communications, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You may exercise these rights by contacting us using the details provided below.

Policy Updates and Contact Information

Your Maison may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the 'Effective Date' at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at privacy@yourmaison.com.au or call 1800 YOUR MAISON. You may also submit a written enquiry to our Privacy Officer at Your Maison, Alstonville, NSW, Australia. We are committed to responding to all privacy-related enquiries within 30 days.